WORLDWIDE Flight Services (WFS) has signed a 10-year agreement with CHAMP Cargosystems’ Cargospot Software-as-a-Service (SaaS) application and its mobile version, that eliminates manual processes, replaces paper documents, shortens truck waiting times – and also provides cargo ground handling teams and their customers with much-needed visibility and access to real-time shipment data.
The ground operator is to initially switch its paper-based core freight management system to Cargospot in the Europe, Middle East, Africa and Asia (EMEAA) region this month, before commencing a phased widespread introduction of the app’s mobile feature – utilising modern iOS or Android smart phones or tablet devices – whilst its staff complete the necessary training provided by the software company’s online learning capability.
From the start, the Cargospot mobile app will go live at WFS’s cargo stations in the Netherlands, Denmark, Ireland, France, Belgium, Spain, Sweden and Italy, followed in a second phase by those in South Africa, Thailand and the UK.
It will allow WFS and its warehouse teams to benefit from simplified data capture through simple touch, swipe and drag-and-drop actions on larger tablet screens, thereby removing the need for paper. It will also introduce reliable connectivity due to seamless switching between wi-fi and 3G/4G/5G networks; automated validations of users’ actions to provide immediate feedback and the prevention of errors; and will proffer electronic checklists to enable warehouse staff and managers to conform to industry and local regulatory requirements, outlines a statement.
The new technology will also give the ground handling operator and its airline customers visibility of the cargo ground handling process, accompanied with up-to-date status information on all export and import shipments, in accordance with previously arranged individual customer service level agreements (SLAs), it adds.
Pedro Garcia, group chief information officer at WFS, explains how the company will benefit from the new system. “Standardising of the platforms we use and utilising the most technologically-advanced tools will allow us to work more efficiently as a global organisation. This will enhance our customer experience and, ultimately, improve our group performance,” he admits.
“CHAMP is already a cornerstone technology supplier to WFS and is therefore at the centre of our ecosystem of applications and capabilities. It is also working with many of our global airline customers, so we are investing in this 10-year relationship with confidence,” Garcia insists.
Chris McDermott, chief executive of CHAMP Cargosystems, points out that the collaboration will not only bring value to both organisations, but also to the wider air cargo community. “WFS customers will benefit from our joint efforts that will enable us to push next-generation applications and technologies at an ever-faster pace.”
John Batten, WFSs’ executive vice-president of the EMEAA region, notes: “I am sure our customers will welcome this latest investment in our digital roadmap and recognise the improvements it is going to bring. Using the CHAMP Cargospot SaaS and mobile solutions will remove paper-based handling processes and help us play a bigger role at an industry level in accelerating the adoption of e-AWBs. It is also essential to support the many other digital advancements we are making,” he adds.
“These include the roll-out of ‘kiosk technologies’ at major WFS stations to improve our truck handling times, which rely on the speed and accuracy of data, truck-slot bookings, track and trace and a new service delivery suite,” the statement states.
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